Last Updated: March 17, 2014

Scope

This Privacy Policy applies to information, including Personal Information, CPR IT collects through your use of CPR IT’s Services. By using CPR IT’s services and accepting the terms in the Service Agreement, as applicable, you also agree to this Privacy Policy. If you do not agree to this Privacy Policy, you must not use CPR IT’s services. The terms “We,” “Us,” “Our,”, “CPR”, “CPR IT” or “IT Support” includes CPR IT and our affiliates. It explains how we may collect, use, and disclose information we obtain through “CPR IT’s Services.”

Information We Collect

We collect data about you from a variety of sources, including:

  1. Information you provide to us directly;
  2. Information we collect in connection with your use of CPR IT’s Services; and
  3. Information we collect from CPR IT’s plug-ins and integrations with third-party products, such as server and client monitoring software.

All of the information we collect may be combined to help us tailor our communications to you and to develop and improve our services.

How We Use Your Information

We use the information we collect to:

  1. Provide the services you request;
  2. Communicate with you, including customer support;
  3. Report anonymized, aggregate usage statistics;
  4. Deliver marketing and other offers or information related to CPR IT’s Services; and
  5. Improve CPR IT’s Services.
How We Share and Disclose Your Information

We do not share your Personal Information with other people or non-affiliated companies for their marketing purposes (including direct marketing purposes). We may use and share Non-Personal Information for our marketing purposes including to display advertisements on other websites. We may share information:

  1. With our third-party service suppliers and vendors;
  2. If CPR IT is merged or sold to another company;
  3. To protect and defend the rights and property of CPR IT; and
  4. When required by law.

DEFINITIONS

“CPR IT’s Services” include our products, services, plug-ins, mobile applications, downloadable software, and websites, including www.cprit.com.au, but not those created by third parties, even when they are accessed through www.cprit.com.au.

We consider “Personal Information” to include information that alone or when in combination with other information may be used to readily identify, contact, or locate you, such as: name, address, email address, or phone number. We do not consider Personal Information to include information that has been anonymized so that it does not allow a third party to easily identify a specific individual.

“Non-Personal Information” is all information other than Personal Information.

INFORMATION WE COLLECT

Personal Information Collection. CPR IT’s Services may collect Personal Information from you, including when you register to evaluate, subscribe or obtain a license to a product or service; purchase a product or service; participate in surveys, contests, or sweepstakes; submit bugs; or contact customer service. The categories of Personal Information CPR IT’s Services may collect about you include: your name, email address, username, password, location, and billing and credit card information. CPR IT’s Services may also collect Personal Information you post while using CPR IT’s Services, including in free-text fields or during group chat sessions. You should avoid posting your Personal Information in public areas because that information may be viewable to users of CPR IT’s Services, and possibly the Internet.

Non-Personal Information Collection. CPR IT may collect Non-Personal Information as you use CPR IT’s Services. When you use CPR IT’s Services, CPR IT, third-party service providers (e.g. Google Analytics), and partners may receive and record Non-Personal Information from cookies, server logs, and similar technology from your browser or mobile device, including your IP address. Cookies are small text files that are placed in visitors’ computer browsers to uniquely identify and store their preferences. Most browsers allow you to block and delete cookies. However, if you do that, CPR IT’s Services may not work properly. CPR IT may also use persistent cookies to collect Non-Personal Information for marketing purposes as users browse the Internet. Third-party products to CPR IT’s Services are not authorized by CPR IT to collect Personal Information through cookies or similar technologies without your permission.

We may combine some Non-Personal Information with the Personal Information we collect. Where we do so, we will treat the combined information as Personal Information if the resulting combination may be used to readily identify or locate you in the same manner as Personal Information alone.

By using CPR IT’s Services, you are authorising us to gather, parse, and retain data related to the provision and use of CPR IT’s Services for our use as described in this Privacy Policy.

HOW WE USE YOUR INFORMATION

Internal and Service-Related Usage. We use Personal Information for internal and service-related purposes only. There are very limited circumstances in which we may provide it to third parties to allow us to facilitate CPR IT’s Services.

To Improve CPR IT’s Services. We may use any information you provide to:

  1. Provide customer support;
  2. Track the types of questions we receive;
  3. Analyse trends;
  4. Personalize your experience; and
  5. Otherwise operate and enhance CPR IT’s Services.

Communications. We may send you a welcome email to verify your account and other transactional emails for operational purposes, such as billing, account management, or system maintenance. You may only stop those emails by terminating your account. We may also send you promotions, product announcements, surveys, newsletters, developer updates, product evaluations, and event information or other marketing or commercial e-mails. You can opt out of receiving these email communications from CPR IT at any time by unsubscribing using the unsubscribe link within each email or emailing us to have your contact information removed from our email list or registration database. Although opt-out requests are usually processed immediately, please allow ten (10) business days for a removal request to be processed.

Marketing. We do not rent, sell, or share Personal Information about you with other people or non-affiliated companies for marketing purposes (including direct marketing purposes) without your permission. We may use and share Non-Personal Information for our marketing purposes, including, without limitation, marketing on other websites. For example, we may use the information to control the number of times you have seen an ad, deliver ads tailored to your interests, and measure the effectiveness of ad campaigns. You can prevent us from tailoring our ads to you on other websites by deleting your cookies.

Aggregate Data. CPR IT may anonymize and aggregate data collected through CPR IT’s Services and use it for any purpose, including for research and reporting usage. This anonymized aggregate information may be viewable to other users of CPR IT’s Services.

HOW WE SHARE AND DISCLOSE YOUR INFORMATION

Vendors and Suppliers. CPR IT uses Personal Information for internal and service-related purposes only and may provide it to third parties to allow CPR IT to offer CPR IT’s  Services. For example, CPR IT may share billing and credit information with service providers for the purposes of processing credit card transactions.

As Required By Law and Similar Disclosures. We may access, preserve, and disclose your Personal Information, other account information, and content if we believe doing so is required by law or if those actions are reasonably necessary to:

  1. Comply with legal process, such as a court order or subpoena;
  2. Enforce this Privacy Policy;
  3. Respond to claims that any content violates the rights of third parties;
  4. Respond to your requests for customer service;
  5. Respond to law enforcement;
  6. Investigate and prevent unauthorized transactions or other illegal activities; or
  7. Protect our or others’ rights, property, or personal safety.

Merger, Sale, or Other Asset Transfers. We may disclose information we possess about you as part of a merger, acquisition, sale of company assets, or transition of service to another provider, as well as in the unlikely event of insolvency, bankruptcy, or receivership in which your Personal Information would be transferred as one of the business assets of the company. We do not guarantee that any entity receiving such information in connection with one of these transactions will comply with all terms of this Privacy Policy.

To Others Within Your Organization or with Your Permission. After a person demonstrates proof that he belongs to a certain organization, we may disclose to that person the names of that organization’s members who have evaluated or purchased our software. We may also disclose your Personal Information with your permission.

SECURITY OF YOUR INFORMATION

We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us. We do not accept liability for unintentional disclosure.

By using CPR IT’s Services or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of CPR IT Services. If we learn of a security system’s breach, we may attempt to notify you electronically by sending an email to you. You may have a legal right to receive this notice in writing.

UPDATE AND DELETE YOUR INFORMATION

You may update or remove some of your information using CPR IT’s Services or by sending us your request to itsupport@cprit.com.au.

ADDITIONAL INFORMATION

New Uses of Personal Information and Other Information. From time to time, we may use information, including Personal Information, for new, unanticipated uses not previously disclosed in our Privacy Policy. If our information practices change regarding information previously collected, we will take reasonable efforts to provide notice and obtain consent to any such uses as required by law.

Posting of Revised Privacy Policy. We will post any changes to this Privacy Policy via email. The revised version will be effective at the time it is mailed. If you are concerned about how your information is used, bookmark this page and read this Privacy Policy periodically.

Other Websites, Apps, and Plug-ins. When you navigate away from CPR IT’s Services to websites or apps controlled by third parties, you leave CPR IT’s Services, at which point this Privacy Policy no longer applies. You will not receive a warning when you leave CPR IT’s Services. If you use third-party products available through CPR IT’s Services, this Privacy Policy does not control how they collect, use, and disclose information. However, we require third-parties who publish their products for distribution through CPR IT’s Services to provide privacy notices and agree to reasonably adequate privacy and security measures, as required by law.

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